條款及細則 TERMS & CONDITIONS
條款及細則
1. 風險轉移
除非本公司另有書面約定，自產品交付予客戶、客戶指定之承運人或指定收貨地點起（以較早者為準），產品之滅失、損壞及其他一切相關風險即轉由客戶承擔。
2.「即食食品（RTE）」之定義與責任
2.1 RTE 認定以本公司書面確認為準
除非本公司已以書面形式明確確認有關產品屬「即食食品（Ready-to-Eat / RTE）」或適宜直接食用，否則本公司所提供之任何文件均僅供參考。該等文件如載有原產國工廠之說明、出口文件，或原產地當地法例、規例或標準中所述之「可食用」或「可直接食用」定義，均不構成，亦不得被視為本公司授權或確認可據此於香港銷售、供應、陳列、推廣或標示該產品為即食食品之依據。
2.2 香港法例及指引之合規責任
如客戶擬在香港以「即食食品（RTE）」形式銷售、供應、陳列、試食或作任何相關聲稱，客戶須自行確保全面符合香港所有適用法例及規例，包括但不限於《公眾衞生及市政條例》（第132章）（尤其第52及第54條）、《食物業規例》（第132X章）、《食物及藥物（成分組合及標籤）規例》（第132W章）及《食物安全條例》（第612章），並依照食物安全中心（CFS）及相關主管機關之指引（包括即食食品微生物指引）自行進行風險評估、管理及檢測（如適用）。
2.2A 即食食品檢測之額外收費及時間安排
如客戶要求本公司安排、協助或配合根據香港法例、規例或相關指引就即食食品（RTE）進行任何檢測、化驗、驗證或相關程序，該等服務將另行收費，實際費用視乎檢測項目、範圍、實驗室要求及當時報價而定。客戶並須預留約兩個半星期，以便於出貨日前完成有關檢測、化驗、驗證或相關程序。
2.3 原產國文件僅供參考
任何原產國標示、工廠聲明、出口證明、測試報告或當地批准文件僅供參考，並不構成本公司就該產品在香港作為即食食品之合規性、適用性或安全性之任何保證、承諾、陳述或法律意見。
3. 果仁產品之自然異物風險與客戶責任
3.1 已知及已披露風險
客戶理解並同意：果仁及其製品在農作、採收、去殼、分級及包裝過程中，客觀上仍可能存在少量天然殘留物或碎片，例如果仁殼碎片或硬質纖維。此屬果仁供應鏈中可合理預見之已知及已披露風險，客戶確認已閱讀、理解並接受該風險。
3.2 合理篩查，非絕對保證
本公司所進行之篩查、分選或品質控制，僅屬商業上合理之努力，並不構成對產品「完全零殼碎」或「完全零天然碎片」之任何明示或默示保證、承諾或陳述。
3.3 客戶下游風險管理責任
客戶須就其自身供應鏈、再包裝、零售或餐飲用途，按其風險評估及法律責任，自行進行合理之篩查、抽檢及風險管理，包括制定操作程序及保存相關記錄（如適用）。
3.4 零售或即食銷售之提示責任
如客戶將果仁產品作零售、分裝或即食形式出售，客戶應按其銷售渠道及風險評估，在包裝或銷售標示中加入適當提示或警告字句，例如提醒消費者進食時注意硬物或殼碎，以降低消費者風險並符合其法規及消費者責任要求。
3.5 規格書優先（異物／殼碎指標）
如產品規格書就異物或殼碎另有指標或容許範圍，則以最新有效之規格書為準。
4. 產品規格書之優先性與覆蓋條款
4.1 規格書版本優先及自動覆蓋
客戶確認：產品之成分、處理方式、規格、容許偏差及異物容許範圍（如適用），一律以本公司就該批次或該交易最近期發出之產品規格書為準。每當本公司發出更新版本之規格書，新版本將自動覆蓋及取代所有先前版本，不論曾以電郵、附件、報價或其他形式提供，並作為該交易或該批次之最終及具約束力依據。
4.2 書面反對時限
如客戶對最新規格書內容有任何疑問，須於收到規格書後三（3）個工作天內或收貨前（以較早者為準）以書面提出；否則視作已理解並接受。
4.3 不得以已披露風險作為唯一索償依據
如非超出最新規格書已約定之標準或已證明屬本公司重大疏忽，客戶不得單憑上述已披露之天然異物風險作為拒收、退貨或索償之唯一依據。
5. 不可抗力、戰爭、船期延誤及不得異議
5.1 不可抗力事件
如因任何非本公司合理控制範圍內之事件而導致本公司未能履行、延遲履行、部分履行、未能安排出貨、交付受阻，或產品數量、包裝、運輸安排、交付時間或成本受到影響，本公司均不構成違約，亦毋須就此承擔任何責任。該等事件包括但不限於：天災、火災、水災、風災、地震、疫症、傳染病爆發、戰爭、戰爭威脅、武裝衝突、恐怖活動、暴亂、騷亂、罷工、勞工短缺、政府命令或限制、制裁、進出口限制、海關扣查、港口擠塞、缺櫃、爆艙、甩船、改船期、船期延誤、承運人延誤、物流中斷、原材料短缺、電力或通訊中斷，或任何其他類似事件。
5.2 履行時間順延
如發生上述任何事件，本公司履行合約之時間應按受影響之期間及合理恢復所需時間自動順延。本公司有權按情況全部或部分暫停、延期、分批交付、重新安排出貨，或取消受影響之訂單或其任何部分，而毋須承擔責任。
5.3 船期延誤及運輸風險
如因船期延誤、改期、甩船、轉船、港口擠塞、海關程序、承運人安排、物流供應鏈受阻或其他非本公司合理控制之運輸因素而導致延遲交貨、未能於預期日期到貨，或產生額外運輸、倉存或處理時間，本公司毋須就任何直接或間接損失、營業損失、延誤損失或相應損害承擔責任。
5.4 客戶不得異議、取消或索償
客戶不得單憑第 5.1 至 5.3 條所述事件，作為拒收貨物、取消訂單、要求退款、扣減貨款、拒絕付款、追討賠償、損失或費用，或提出任何異議、索償、反申索或抗辯之唯一或主要依據；惟本公司另有書面同意者除外。
5.5 已產生費用及額外成本
如因上述事件導致本公司已合理產生額外費用，包括但不限於倉租、重整包裝費、重新安排運輸費、附加運費、港口附加費、文件處理費或其他相關成本，客戶須按本公司書面通知支付有關合理費用。
6. 不設退款及條款修訂權
貨物一經交付，恕不退款。除本公司另有書面同意外，任何已成立之交易均受下單時有效之條款及細則約束；本公司保留不時修訂、更新或更改本條款及細則之權利，而任何修訂將適用於其後之新交易。
7. 訂單請求及合約成立
7.1 客戶就貨物供應所提出之任何訂單需求，不論以正式採購訂單、電子通訊、口頭方式或其他形式提出，均視為客戶向本公司提出之購買要約，或最少構成要求本公司考慮供應貨物之正式請求。
7.2 當本公司確認可供應有關貨物、發出發票、訂單確認、送貨安排，或以任何其他形式表示接受該訂單需求時，即視為本公司已接受該要求，而客戶與本公司之間即構成具法律約束力之合約。
7.3 為免產生疑義，即使客戶未有發出正式採購訂單，只要客戶已提出供貨要求，而本公司已按上述方式接受該要求，有關交易仍構成有效、完整及具法律約束力之合約。
TERMS & CONDITIONS
1. Transfer of Risk
Unless otherwise agreed by the Company in writing, all risk of loss, damage, or any other risk in relation to the products shall pass to the Customer upon delivery of the products to the Customer, the Customer’s designated carrier, or the designated place of receipt, whichever occurs first.
2. Definition of “Ready-to-Eat (RTE)” Products and Responsibility
2.1 RTE Status Subject to the Company’s Written Confirmation
Unless the Company has expressly confirmed in writing that the relevant product is a “Ready-to-Eat” (“RTE”) product or is suitable for direct consumption, any documents provided by the Company are for reference only. Any description contained in such documents, including statements by the factory in the country of origin, export documentation, or any definition of “edible” or “ready for consumption” under the laws, regulations, or standards of the place of origin, shall not constitute, and shall not be construed as, any authorization or confirmation by the Company that the product may, on such basis, be sold, supplied, displayed, promoted, or labelled in Hong Kong as a ready-to-eat product.
2.2 Compliance Responsibility under Hong Kong Laws and Guidelines
If the Customer intends to sell, supply, display, offer for tasting, or make any related claim in Hong Kong that a product is “Ready-to-Eat” (“RTE”), the Customer shall be solely responsible for ensuring full compliance with all applicable laws and regulations in Hong Kong, including but not limited to the Public Health and Municipal Services Ordinance (Cap. 132) (in particular sections 52 and 54), the Food Business Regulation (Cap. 132X), the Food and Drugs (Composition and Labelling) Regulations (Cap. 132W), and the Food Safety Ordinance (Cap. 612), and shall, in accordance with the guidelines of the Centre for Food Safety (CFS) and other relevant authorities, including the microbiological guidelines for ready-to-eat food, conduct its own risk assessment, management, and testing where applicable.
2.2A Additional Charges and Lead Time for RTE Testing
If the Customer requires the Company to arrange, assist with, or facilitate any testing, examination, verification, or related procedures for ready-to-eat (“RTE”) products in accordance with Hong Kong laws, regulations, or applicable guidelines, such services shall be subject to additional charges. The actual fees shall depend on the testing items, scope, laboratory requirements, and the quotation applicable at the relevant time. The Customer shall also allow approximately two and a half weeks for such testing, examination, verification, or related procedures to be completed prior to the shipment date.
2.3 Country-of-Origin Documents for Reference Only
Any country-of-origin label, factory statement, export certificate, test report, or local approval document is for reference only and shall not constitute any warranty, undertaking, representation, or legal advice by the Company as to the compliance, suitability, or safety of the product as a ready-to-eat product in Hong Kong.
3. Natural Foreign Matter Risk in Nut Products and Customer Responsibility
3.1 Known and Disclosed Risk
The Customer understands and agrees that nut products and their derivatives may, by their nature and despite normal agricultural, harvesting, shelling, grading, and packing processes, still contain small amounts of natural residual matter or fragments, for example shell fragments or hard fibres. This is a known and disclosed risk reasonably foreseeable within the nut supply chain, and the Customer confirms that it has read, understood, and accepted such risk.
3.2 Reasonable Screening but No Absolute Guarantee
Any screening, sorting, or quality control carried out by the Company constitutes commercially reasonable efforts only and shall not amount to any express or implied warranty, undertaking, or representation that the products are completely free from shell fragments or natural foreign matter.
3.3 Customer’s Responsibility for Downstream Risk Management
The Customer shall, in light of its own supply chain, repackaging, retail, or food service use, conduct its own reasonable screening, sampling inspection, and risk management according to its own risk assessment and legal obligations, including the establishment of operating procedures and maintenance of relevant records where applicable.
3.4 Warning or Notice Obligation for Retail or RTE Sales
Where the Customer sells the nut products at retail, in repacked form, or as ready-to-eat products, the Customer shall, having regard to its sales channels and risk assessment, include appropriate warnings or notices on the packaging or sales materials, for example reminding consumers to take care when consuming products that may contain hard matter or shell fragments, so as to reduce consumer risk and comply with its regulatory and consumer responsibility obligations.
3.5 Specifications Prevail (Foreign Matter or Shell Fragment Standards)
If the product specification sheet contains any separate standards or tolerance limits in relation to foreign matter or shell fragments, the latest valid specification sheet shall prevail.
4. Priority and Overriding Effect of Product Specifications
4.1 Latest Specification Sheet Prevails and Automatically Supersedes
The Customer acknowledges that the ingredients, processing method, specifications, tolerances, and permissible foreign matter limits, if applicable, of the products shall be governed exclusively by the latest product specification sheet issued by the Company for the relevant batch or transaction. Whenever the Company issues an updated version of the specification sheet, such updated version shall automatically supersede and replace all previous versions, whether previously supplied by email, attachment, quotation, or otherwise, and shall constitute the final and binding basis for the relevant transaction and/or batch.
4.2 Time Limit for Written Objection
If the Customer has any question or objection in relation to the latest specification sheet, the Customer must raise the same in writing within three (3) business days of receipt of the specification sheet or before delivery of the goods, whichever is earlier; failing which, the Customer shall be deemed to have understood and accepted the same.
4.3 Disclosed Natural Risk Not Sole Basis for Rejection or Claim
Unless the products exceed the agreed standards set out in the latest specification sheet or unless the Customer proves gross negligence on the part of the Company, the Customer shall not rely solely on the above disclosed natural foreign matter risk as the sole basis for rejection, return, or claim.
5. Force Majeure, War, Shipment Delay and No Objection
5.1 Force Majeure Events
The Company shall not be deemed to be in breach of contract nor be liable for any failure, delay, partial performance, inability to ship, interruption of delivery, or any impact on quantity, packaging, transport arrangement, delivery schedule, or cost, to the extent caused directly or indirectly by any event beyond the Company’s reasonable control. Such events include, without limitation, acts of God, fire, flood, storm, earthquake, epidemic, pandemic, war, threat of war, armed conflict, terrorism, riot, civil commotion, strike, labour shortage, governmental order or restriction, sanctions, import or export restrictions, customs detention, port congestion, container shortage, vessel rollover, vessel rescheduling, shipping delay, carrier delay, logistics disruption, shortage of raw materials, power failure, communication failure, or any other similar event.
5.2 Extension of Time for Performance
Upon the occurrence of any such event, the time for performance by the Company shall be automatically extended for the duration of the event and for such reasonable period as may be necessary for recovery. The Company shall be entitled, without liability, to suspend, postpone, split shipment, re-arrange shipment, or cancel the affected order in whole or in part.
5.3 Shipment Delay and Transport-Related Events
Where delivery is delayed or affected by shipping delay, vessel rescheduling, vessel rollover, transshipment, port congestion, customs procedures, carrier arrangements, supply chain disruption, or any other transport-related circumstance beyond the Company’s reasonable control, the Company shall not be liable for any direct or indirect loss, loss of business, delay loss, consequential loss, or damage arising therefrom.
5.4 No Objection, No Cancellation or No Claim by Customer
The Customer shall not, solely or primarily on the basis of any event referred to in Clauses 5.1 to 5.3, reject the goods, cancel the order, demand any refund, withhold or deduct payment, refuse payment, or make any objection, claim, counterclaim, defence, or demand for compensation, loss, or expense, unless otherwise agreed by the Company in writing.
5.5 Costs Already Incurred and Additional Charges
If the Company has reasonably incurred additional costs as a result of any such event, including but not limited to storage charges, re-packing costs, re-shipment costs, surcharge freight, port surcharges, documentation fees, or other related expenses, the Customer shall pay such reasonable costs upon the Company’s written demand.
6. No Refund and Right to Amend
Once the goods have been delivered, no refund shall be made. Unless otherwise agreed by the Company in writing, each concluded transaction shall be governed by the Terms and Conditions in force at the time the relevant order is accepted. The Company reserves the right to revise, update, or amend these Terms and Conditions from time to time, and any such revision shall apply to subsequent new transactions.
7. Order Requests and Contract Formation
7.1 Any request made by the Customer for the supply of goods, whether by formal purchase order, electronic communication, verbal confirmation, or any other means, shall be regarded as an offer to purchase the goods, or at the very least a formal request for the Company to consider supplying such goods.
7.2 Upon the Company confirming the availability of the goods, issuing an invoice, order confirmation, delivery arrangement, or otherwise indicating acceptance of such request in any manner, the Company shall be deemed to have accepted such request, and a legally binding contract shall thereupon be formed between the Customer and the Company.
7.3 For the avoidance of doubt, the absence of a formal purchase order shall not invalidate or prejudice the formation of a valid, complete, and binding contract where the Customer has requested the supply of goods and the Company has accepted such request in the manner described above.
售後說明（不構成條款及細則之一部分）
以下售後說明僅供客戶參考及作產品保存建議之用，並不構成條款及細則之一部分。如本售後說明與本公司正式條款及細則有任何不一致，概以正式條款及細則為準。
炎熱天氣食品儲存的重要信息
在炎熱天氣期間（一般為每年四月至十月中旬），所有堅果、乾果及種子產品均應特別小心儲存。該等產品屬天然及半易腐食品，建議於 15°C 以下的涼爽環境中保存，以維持其品質及新鮮度，並有助減低蟲害風險及防止油脂酸化。
全年適用之建議儲存方式
建議將產品存放於以下環境或按以下方式保存：低溫及無明顯溫差之涼爽環境（低於 15°C）；雪櫃；冷凍櫃；空調儲藏室（低於 15°C）；使用密封容器或密封袋存放於上述任何冷藏環境；遠離氣味濃烈之食品存放，因堅果及種子結構多孔，容易吸附異味；零售店應避免產品受陽光直射，並維持持續及穩定之冷氣溫度。
產品特性補充說明
堅果及種子本身不含高水分，於雪櫃或冷凍環境下，一般可較有效保存長達約 12 個月，並有助保持新鮮及鬆脆狀態。乾果含有天然水分，其表面偶爾出現水珠、糖霜或輕微結晶，均可能屬正常現象。
庫存管理建議
請定期檢查庫存，並依據產品到期日或「最佳食用日期」妥善輪換存貨，以減低變質風險及避免潛在食品安全問題。本公司致力提供高品質產品，並確保各項處理流程在產品離開本公司倉庫前均遵循適當標準。
收貨後檢查及通知安排
請客戶於貨物到達時即時檢查所有產品。如對訂單、包裝、數量或產品狀況有任何疑問，請於送貨單發出日期起計兩（2）天內聯絡本公司，並提供相關訂單資料，以及貨物到達後及存放期間之溫度與濕度記錄（如適用），以便本公司跟進。根據本公司正式條款及細則，自交付時起，產品之風險及責任將由客戶承擔。在上述兩（2）天通知期限後，本公司有權不接受任何退貨、退款或相關索賠，亦不會就該期限後因儲存溫度、濕度或其他環境因素所導致之變質、酸化、蟲害或其他品質變化承擔責任。
儲存設施不足時之建議
如客戶之儲存設施未足以維持合適溫度、濕度或整體儲存環境，建議避免於炎熱月份訂購過量存貨，並定期進行倉庫檢查。即使產品仍保持未開封及原有包裝，亦有可能因溫度、濕度或環境變化而出現變質或酸化情況。謹此感謝貴客戶一直以來對本公司之支持，並感謝配合及遵循上述儲存建議。
After-Sales Notes (Not Forming Part of the Terms & Conditions)
The following after-sales notes are provided for the Customer’s reference and as product storage guidance only, and do not form part of the Terms and Conditions. In the event of any inconsistency between these after-sales notes and the Company’s formal Terms and Conditions, the formal Terms and Conditions shall prevail.
Important Storage Information During Hot Weather
During hot weather periods, generally from April to mid-October each year, all nuts, dried fruits, and seeds should be stored with extra care. These products are natural and semi-perishable foods, and it is recommended that they be stored in a cool environment below 15°C in order to maintain quality and freshness, and to help reduce the risk of pest infestation and rancidity.
Recommended Storage Methods Throughout the Year
The products are recommended to be stored in the following conditions or by the following methods: in a cool environment with no significant temperature fluctuation and below 15°C; in a refrigerator; in a freezer; in an air-conditioned storage room below 15°C; in sealed containers or sealed bags placed in any of the above cooling environments; away from strongly scented food items, as nuts and seeds are porous in structure and may easily absorb odours; in retail environments, away from direct sunlight and under stable and continuous air-conditioning.
Additional Notes on Product Characteristics
Nuts and seeds do not contain high moisture by nature. When stored in a refrigerator or freezer, they may generally be preserved effectively for up to approximately 12 months, while helping to maintain freshness and crispness. Dried fruits contain natural moisture, and the occasional appearance of moisture droplets, sugar bloom, or slight crystallisation on the surface may be normal.
Inventory Management Recommendation
Please inspect inventory regularly and rotate stock according to the expiry date or best-before date in order to reduce the risk of deterioration and avoid potential food safety issues. The Company is committed to supplying high-quality products and ensuring that all handling processes follow appropriate standards up to the point at which the products leave the Company’s warehouse.
Inspection Upon Delivery and Notification Arrangement
Customers are strongly advised to inspect all products immediately upon arrival. If there is any question regarding the order, packaging, quantity, or condition of the products, the Customer should notify the Company within two (2) days from the date of the delivery note, and provide the relevant order details together with temperature and humidity records during delivery arrival and storage, where applicable, to facilitate follow-up. Under the Company’s formal Terms and Conditions, risk and responsibility for the products pass to the Customer upon delivery. After the above two (2)-day notification period, the Company shall be entitled not to accept any return, refund, or related claim, and shall not be responsible for any deterioration, rancidity, infestation, or other quality changes arising after such period due to storage temperature, humidity, or other environmental conditions.
Recommendation Where Storage Facilities Are Insufficient
If the Customer’s storage facilities are insufficient to maintain suitable temperature, humidity, or general storage conditions, the Customer is advised not to place excessive orders during hot months and to conduct regular warehouse inspections. Even if the products remain unopened and in their original packaging, deterioration or rancidity may still occur as a result of temperature, humidity, or environmental changes. The Company sincerely thanks its customers for their continued support and for their cooperation in observing the above storage recommendations.